Get help for any health problem

Use this service to get medical help from the surgery.

We will respond within 1 working day during opening times.

You can use this service if you:

  • are registered at the surgery

Before you start

Speak to a pharmacist:

Are you suffering from one of the following and are in the appropriate age range? You can attend a pharmacy without an appointment for treatment under the new Pharmacy First Scheme.

  • earache (1 to 17 years)
  • impetigo (1 year and over)
  • infected insect bites (1 year and over)
  • shingles (18 years and over)
  • sinusitis (12 years and over)
  • sore throat (5 years and over)
  • uncomplicated urinary tract infections (women 16 to 64 years)

You can visit a local pharmacy for help:

County Pharmacy


Brettell Lane Pharmacy

108B BRETTELL LANE, STOURBRIDGE, WEST MIDLANDS, DY8 4BS Telephone number:01384443666

Village Pharmacy

9 Market Street, Kingswinford, Dudley, West Midlands, DY6 9JS Telephone number:01384287637

Alternatively visit Find a pharmacy

Call 999 or go to A&E now for any of these:

Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest

Signs of a stroke 
face dropping on one side, can’t hold both arms up, difficulty speaking

Sudden confusion (delirium) 
cannot be sure of own name or age

Suicide attempt 
by taking something or self-harming

Severe difficulty breathing 
not being able to get words out, choking or gasping

Heavy bleeding 
spraying, pouring or enough to make a puddle

Severe injuries 
after a serious accident

Seizure (fit) 
shaking or jerking because of a fit, or unconscious (can’t be woken up)

Sudden, rapid swelling 
of the lips, mouth, throat or tongue

British Sign Language (BSL) speakers can make a video call to 999.

Deaf people can use 18000 to contact 999 using text relay.

We’ll ask you for:

  • your first and last name, date of birth, sex, postcode, email and phone number
  • if applicable, the details of the person you are completing the form on behalf of
Start now

You can also phone us on 01384 277591 or visit the surgery in person.