Patients' Rights and Responsibilities
Patients have the right to be seen by a doctor/health care professional for diagnosis and treatment of their medical conditions. This is obtained by making appointments from the range offered by the practice. Patients have the responsibility of keeping such an appointment, if at all possible. Patients also have the responsibility of informing the surgery if they are unable to keep their appointment, thus making it available for another patient to book. See our practice policy on this issue.
Violent Or Abusive Patients
Patients who are violent or threaten violence to the doctors or practice staff, or other persons present in the surgery or in a place where treatment is provided, will be immediately reported to the police. Furthermore the doctors will request their immediate removal from our patient list.
Patients who are verbally abusive, without offering violence, to the doctors or practice staff will be warned in writing that such action is not acceptable and that any second occurrence will lead to their removal from our patient list.
Freedom Of Information
The Freedom of Information Act 2000 obliges the practice to publish a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available.
Details of this are available from reception.