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Other Information

Periodic Consultations

Patients Aged 16-75

Patients aged between 16 and 75, who have not been seen at this practice within the last three years, have the right to a consultation with a doctor/health care professional at which time lifestyle inquiries and examinations may be undertaken, as appropriate. Please ask at reception for such an appointment.

Patients Aged 75 And Over

Patients aged 75 years and over, who have not been seen at this practice within the past 12 months, have the right to a consultation with a doctor/health care professional at which time lifestyle inquiries and examinations may be undertaken, as appropriate. Such a consultation can take place in your home, where in the opinion of the doctor/health care professional, you are unable to attend the surgery because of certain medical conditions.

Non-attendance Policy

Sadly, a significant number of appointments are wasted every week at our practice because patients do not turn up. This situation could easily be rectified by the simple courtesy of letting us know in reasonable time if you are no longer able to attend. The current state of affairs gives us cause to re-iterate our policy for those who persistently offend in this regard:

1. Any patient who fails to attend three appointments in any one year will receive a warning letter.
2. Failure to heed the warning letter and subsequently miss another appointment may result in that patient's removal from the practice list.

Newsletter

We produce a newsletter every six months for our patients – please collect a copy from the surgery.

Carers/Housebound Patients
If you are looked after by a Carer and are housebound, please inform our reception staff to ensure that we hold these details in your medical records.

Video Recording

There will be times when our GP Registrars need to make video recordings of their consultations for training purposes. Intimate physical examinations will not be recorded, and the camera will be switched off on request. The tape is used for the purpose of assessment of the Registrar, for research, learning and teaching purposes. The tape will only be seen by persons who have legal access to your medical records. The trainer is responsible for the security and confidentiality of the video recording. Should the tape have to leave the practice premises, it will be sent by hand courier or registered post. The recordings will be seen inside the practice, but may need to be seen in another location by personnel appointed to assess the standards of our Registrar. The tape will be erased as soon as possible but definitely not later than one year after the recording was made. You may be asked when booking an appointment if you wish to partake in this. We hope you will give your permission and be able to help.

Clinical Commissioning Group

Our practice is included in the area governed by Dudley Clinical Commissioning Group, whose Patient Services Department can advise you of all the primary medical services available in this area. You can contact the Dudley CCG at:

Brierley Hill Health & Social Care Centre
Venture Way
Brierley Hill
DY5 1RU
Tel: 01384 322777
Email: contact@dudleyccg.nhs.uk

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Your Neighbourhood Professionals. Just a Click Away! Need care but want to stay in your own home? Broadway Pharmacy ACT Psychology Ltd
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